Many humanitarian organisations have sound project-based Accountability to Affected People (AAP) systems. Yet, collective AAP approaches that cover an entire humanitarian response are relatively few. Collective approaches seek to bring together the views, feedback and complaints of affected people across the totality of a response. They generate analysis which is essential for strengthening the quality, targeting and timeliness of operations, and for guiding the strategic direction of Humanitarian Country Teams.
Different mechanisms being tried include joint call centres and radio programmes, as well as integrating AAP across the programme cycle and within pooled funding mechanisms. This webinar will draw on experience from the Humanitarian Coordinator in the Democratic Republic of Congo and the example of the IDP centre in Iraq.
In this webinar the speakers will:
· Outline the practical steps HCs and HCT members can take to put in place a system-wide AAP approach.
· Provide a practical example of what is required to establish and run a successful collective call centre.
The webinar will be facilitated by Ingrid Macdonald, Director, IASC STAIT.
Wednesday 8th March, 2017Session 1: 10:00 HOURS, Geneva-time Dakar 09:00 Kinshasa 10:00 Amman 11:00 Nairobi 12:00 Baghdad 12:00 Bangkok 16:00 Register here
Wednesday 8th March, 2017Session 2: 16:00 HOURS, Geneva-time New York 10:00 Dakar 15:00 Kinshasa 16:00 Amman 17:00 Nairobi 18:00 Baghdad 18:00 Register here
Mr. MAMADOU DIALLO, DSRSG, RESIDENT & HUMANITARIAN COORDINATOR, DR CONGO
Mr. Diallo currently serves as the Deputy Special Representative of the Secretary General (DSRSG) for the UN’s Stabilisation Mission in DR Congo, MINUSCA, and the Resident and Humanitarian Coordinator (RC/HC) to DRC. Before this, Mr. Diallo was with Regional Director for West and Central Africa with UNAIDS.
Mr. Diallo’s has previously served as a United Nations Resident and Humanitarian Coordinator and UNDP Resident Representative in Eritrea, as Representative of the United Nations Population Fund (UNFPA) in Mali from 2005 to 2009 and in Sierra Leone from 2001 to 2005. Prior to those assignments, he served as Regional Adviser in positions dealing with maternal health and family planning issues with UNFPA in Senegal and in the Democratic Republic of the Congo, and as a medical doctor and Chief of medical staff in Guinea.
Mr. Diallo is a graduate of the Université de Conakry School of Medicine in Guinea. He holds a master’s degree in public health from San Diego State University in California in the US.
|Ms. CHARLOTTE LANCASTER, PROJECT MANAGER, IRAQ IDP INFORMATION CENTRE
Ms. Lancaster first worked in the area of AAP back in 2005, working with Iraqi communities to help humanitarian programming to be better oriented to the needs of displaced people based on their feedback. Ms. Lancaster has also worked with the UN, NGOs and the private sector in Cambodia, Lebanon, Myanmar and Tanzania before coming full circle to support AAP in the Iraq humanitarian response. Ms. Lancaster now manages the Iraq IDP Information Centre, the first inter-agency accountability mechanism of its kind.