These General Terms and Conditions of Sale govern online sales of subscriptions and single issues in their printed version by the review Alternatives Humanitaires, published by the association Alternatives Humanitaires located at 138 avenue des frères Lumières, CS 88379, 69371 Lyon Cedex 08.
ARTICLE 1 – PRICES AND PRODUCTS
1.1 – The prices of subscriptions and single issues are indicated in euros, all taxes included, excluding delivery costs. Delivery costs are the responsibility of the buyer and are invoiced at the end of the order in addition to the products ordered. All subscriptions are payable in euros, regardless of the origin of the order.
1.2 – ALTERNATIVES HUMANITAIRES reserves the right to modify its prices at any time, but subscriptions will be invoiced on the basis of prices in place when the order was made.
1.3 – In the event of an order shipped to a country other than metropolitan France, customs duties, import duties, local taxes or State taxes may be requested for the exported reviews. These rights and amounts are not the responsibility of ALTERNATIVES HUMANITAIRES. They will be the responsibility of customers as the importers of the reviews and are their full responsibility both in terms of declaration and payment to the authorities and/or competent bodies of their country.
1.4 – One-year subscription. The duration of the subscription is determined at the time of the order and is valid for 3 issues. The subscription begins with the first number shipped to the subscriber and ends with the last number shipped. The contract cannot be terminated during the subscription period. No refund is due following a termination occurring during the subscription period.
1.5 – Special offers displayed on the website or sent by email to customers who have subscribed to our newsletter are valid for the period indicated (date and time), and for orders placed on the website. Some special offers may be subject to the use of promotional codes. These promotional codes cannot be combined and are not refundable. Promotional codes have to be entered in the dedicated box when validating an order on the website.
ARTICLE 2 – ORDER
Subscriptions and orders for single issues can be made online 24 hours a day, 7 days a week on the website www.alternatives-humanitaires.org.
Order process: to order a product from the website www.alternatives-humanitaires.org, you will need to create an account on the site. The order becomes firm and definitive when you click on the “pay” button after having entered the number, the expiry date and the visual cryptogram of your payment card. You will then receive an email confirming that your order has been registered.
ARTICLE 3 – ORDER ACCEPTANCE
By ticking the box “I have read and I accept the General Terms and Conditions of Sale” and by confirming their order, customers accept the order as well as the General Terms and Conditions of sale.
The data recorded by ALTERNATIVES HUMANITAIRES constitutes proof of the nature, content, date and payment method of the order. ALTERNATIVES HUMANITAIRES confirms acceptance of the order to the customer by sending an email to the address provided by the customer. The order is archived by ALTERNATIVES HUMANITAIRES and you can access this archive by consulting your account history directly on the website or by contacting Customer Service.
ALTERNATIVES HUMANITAIRES reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 4 – AVAILABILITY
Regarding the sale of single issues, our offers are valid within the limits of available stocks.
In case of the unavailability of a product after placing your order, we will inform you by email as soon as possible. You can then request the cancellation or exchange of your order by sending us an email at email@example.com.
ARTICLE 5 – DELIVERY
Delivery is made by post. The products are delivered to the delivery address that you indicated during your order. In the event of a change of address of the buyer, a notification must be sent by email to: firstname.lastname@example.org.
In the event of loss, the buyer must inform ALTERNATIVES HUMANITARAIRES in writing that the order has not been received. If the shipment was made without tracking by the postal services (general case), the customer must notify the postal services so that an investigation can be carried out. In any case, ALTERNATIVES HUMANITAIRES cannot be held responsible for the malfunctioning of the postal services, for any reason whatsoever (strike, theft, destruction, change of address, etc.) and consequently, no request for compensation or reshipment will be granted. If the shipment is tracked by the postal services (Colissimo, DHL), an investigation is conducted with the carrier and may take several weeks. During this period, no refund or return can be made. After confirmation of the loss of the package by the carrier, buyers will benefit from the reimbursement of their purchase or the reshipment of their order. In the event of a subscription being shipped abroad, delivery is made without a guarantee of delivery time.
Delivery times are provided for information only and are indicated as accurately as possible. Exceeding delivery times cannot constitute a legitimate and acceptable cause, neither of refusal of delivery, of request for reimbursement of delivery costs, nor of action for damages of any kind. However, if one month after the indicative delivery date the product has not been sent for any reason other than a case of force majeure, the sale may be terminated at the request of either party.
ARTICLE 6 – METHODS OF PAYMENT
The price is payable at the time of the order and two payment methods are available:
– by credit card: payments will be made through the secure Stripe system. To validate your purchase or subscription, you are asked to provide us with your card number, its expiry date and its cryptogram. You are then connected to authorization servers intended to validate the data entered. The information transmitted is encrypted (SSL protocol) and no third party can read it during transmission on the network. For all our electronic payment transactions, we use service providers offering a high level of security. Customers shall not use their 4-digit confidential code nor their signature and are therefore protected by articles 1915 and subsequent of the Civil Code.
– by check payable to ALTERNATIVES HUMANITAIRES, sent to Alternatives Humanitaires, 138 avenue des frères Lumières, CS 88379, 69371 Lyon Cedex 08. The check must be accompanied by a copy of the invoice or the invoice reference. Only checks issued from a French bank and payable in euros are accepted.
ALTERNATIVES HUMANITAIRES cannot be held liable for any direct or indirect damage of any kind whatsoever related to the use of these means of payment. Also, by accepting the General Terms and Conditions, you guarantee ALTERNATIVES HUMANITAIRES against any claim, action or procedure against them in this respect.
ARTICLE 7 – TERMINATION AND REIMBURSEMENT
7.1 – In accordance with articles L121-21 and subsequent of the Consumer Code, you have a right of withdrawal which authorises you to cancel your subscription order placed on the internet. You can exercise this right of withdrawal within 14 days of receipt of the first issue of the review. This right of withdrawal is subject to the following conditions:
– The Product must be returned in its original packaging with the invoice, within fourteen (14) clear days from receipt of the order. Items returned incomplete, damaged, or soiled will not be taken back.
– Return shipping costs remain the responsibility of the customer.
– Only the price of the product(s) purchased will be refunded to customers (delivery costs remain at their expense).
7.2 – Refunds will be made within a period less than or equal to 30 days after receipt of your request. Reimbursement will be made by bank transfer.
7.3 – No shipping against cash on delivery will be accepted.
7.4 – After the period of fourteen clear days from the date of receipt of the order, no refund can be requested. This provision applies in particular to subscriptions that cannot be cancelled and refunded during their period of activity.
ARTICLE 8 – CUSTOMER SERVICE
For any information or questions, our customer service is at your disposal:
Email address: email@example.com
Postal address: ALTERNATIVES HUMANITAIRES whose head office is located at 138 avenue des frères Lumières, CS 88379, 69371 Lyon Cedex 08
ARTICLE 9 – INTELLECTUAL PROPERTY
All texts, comments, reviews, graphics and images reproduced on the site www.alternatives-humanitaires.org are protected by copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, any content on the website can only be used for private purposes, unless some content is subject to different or even more restrictive provisions of the Intellectual Property Code. Any other uses constitute counterfeiting and are sanctioned by the Intellectual Property Code unless written authorisation has been obtained from ALTERNATIVES HUMANITAIRES. Any total or partial reproduction or representation of the review or of all or parts of its elements for purposes other than its use in accordance with its intended purpose is strictly prohibited and will be considered a violation of copyright and liable to criminal prosecution.
The use of the ALTERNATIVES HUMANITARIAN trademark is prohibited.
ARTICLE 10 – LIABILITY
The review complies with the French legislation in force. ALTERNATIVES HUMANITAIRES cannot be held liable in the event of non-compliance with the legislation of the country where the reviews are shipped (prohibition of an article, a theme, or an author). It is up to customers to check with their local authorities that they are allowed to import or use the reviews they intend to order. The photographs and texts reproduced and illustrating the reviews are not contractual. Consequently, ALTERNATIVES HUMANITAIRES cannot be held liable in the event of an error in one of these photographs or one of these texts.
ALTERNATIVES HUMANITAIRES cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, in particular, the unavailability of the product due to the lack of stock, or disruption of postal services and means of transport and/or communications in the event of a total or partial strike, flood or fire.
ARTICLE 11 – APPLICABLE LAW – DISPUTES
This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have sole jurisdiction.